Customer Support
We are here for you around the clock
At PandaJack24, ensuring a smooth and enjoyable gaming experience for all our players is our top priority. Whether you have a question, need assistance, or want to provide feedback – our dedicated customer support team is here for you.
Contact Options
● Email: Reach us at [email protected] for non-urgent inquiries. We aim to respond within 24 hours.
Help Center
FAQs: Visit our FAQ page for instant answers to common questions.
Betting Rules
Your guide to fair and safe gaming
PandaJack24 provides clear and transparent rules for all our games to ensure fair play and responsible betting.
Casino Betting Rules
- General Rules
Eligibility to Play
Players must be at least 18 years old (or meet the legal age requirement in their jurisdiction).
Players are responsible for ensuring online gambling is legal in their region before placing bets.
Only registered and verified accounts can place bets.
Fair Play Policy
Players must use their account for personal use only. Using multiple accounts is prohibited.
Attempts to manipulate the game or use external software to influence the outcome are strictly forbidden.
Currency and Payment Methods
Bets may only be placed using approved currencies and payment methods available on the platform.
- Placing Bets
Bet Placement
Bets must be placed within the limits specified for each game. Bets outside these limits will not be accepted.
A bet is considered valid only after it has been confirmed by the system. Once confirmed, bets cannot be altered or canceled by the player.
Minimum and Maximum Bets
Each game has clearly stated minimum and maximum betting amounts. Players are responsible for adhering to these limits.
Bet Acceptance
The casino reserves the right to refuse any bet without prior notice.
If a system error occurs during bet placement, the casino reserves the right to void the bet and refund the stake.
- Game-Specific Rules
Slot Machines
Bets are deducted from the player's balance before each spin. Results are determined by a Random Number Generator (RNG).
Bonus spins or free spins have specific wagering requirements that must be met before winnings can be withdrawn.
Scratch Cards
All scratch card outcomes are determined by a Random Number Generator (RNG) to ensure fairness.
Players may only purchase scratch cards using funds from their account balance.
Scratch cards are non-refundable once purchased.
Winnings are credited immediately to the player's account after a winning card is revealed.
Crash Games
The crash multiplier is determined randomly and cannot be influenced.
Bets are locked in at the start of each round and cannot be changed once the round begins.
A round ends when the multiplier crashes. If the crash occurs before a player cashes out, the bet is forfeited.
All results are based on an RNG to ensure fairness and randomness.
- Winnings and Payouts
Claiming Winnings
Winnings are automatically credited to the player's account after the bet is settled.
Payout Limits
The casino reserves the right to set daily, weekly, or monthly payout limits. These limits will be clearly stated in the Terms and Conditions.
- Errors and Disputes
System Errors
In the event of a technical malfunction or system error, the casino reserves the right to void affected bets and refund the stake.
Betting Disputes
Disputes must be reported to customer support within 7 days of the incident.
The casino's decision is final, but players can escalate disputes to the relevant regulatory authorities if they are not resolved.
- Prohibited Activities
Fraudulent Activities
Collusion, money laundering, or attempts to manipulate game outcomes are prohibited. Accounts engaging in such activities will be suspended or terminated.
Betting Syndicates
Participation in betting syndicates (groups placing coordinated bets) is not allowed and may result in account suspension.
Changes to Rules
The casino reserves the right to update these betting rules at any time. Changes will be communicated via email or the platform's announcement section.
- Responsible Gaming Reminder
Please play responsibly. Visit our Responsible Gambling Policy for tools and support.
FAQs
Get instant answers to your questions
Account Management
How do I create an account at PandaJack24?
Click the "Sign Up" button at the top of the homepage and fill in the required information, including your email address, password, and personal details. After signing up, you will receive a confirmation email to verify your account.
I forgot my password. How can I reset it?
Click the "Forgot Password" link on the login page and follow the instructions. You will receive an email with a link to reset the password.
Bonus
How do I claim the welcome bonus at PandaJack24?
Simply make your first deposit, and the welcome bonus will be automatically credited to your account if you meet the eligibility requirements. Be sure to check the bonus terms for minimum deposit and wagering requirements.
Can I have multiple bonuses active at the same time?
No, only one bonus can be active at a time unless otherwise stated. You must complete the wagering requirements of your current bonus before activating another.
What do "wagering requirements" mean, and how do they affect my bonus?
Wagering requirements indicate how many times you must bet the bonus amount before you can withdraw winnings. For example, if you receive a $100 bonus with a 20x wagering requirement, you must wager $2,000 before withdrawing any winnings.
Payments
What payment methods are available at PandaJack24?
Currently, we accept credit and debit cards for deposits and withdrawals. We are actively working to offer more payment methods such as e-wallets and cryptocurrencies to provide you with more flexibility.
Are there fees for deposits or withdrawals?
PandaJack24 does not charge fees for deposits or withdrawals. However, your payment provider may apply transaction or conversion fees. It is advisable to check with them directly.
How long does it take to process withdrawals?
Withdrawals are processed within 1-5 business days, depending on the chosen payment method and any required verification checks.
Can I cancel a withdrawal after requesting it?
Yes, you can cancel a pending withdrawal by visiting the "Transactions" section in your account, as long as it has not yet been processed.
Game Rules and Fair Play
Are the games at PandaJack24 fair?
Yes, all games at PandaJack24 use Random Number Generators (RNGs) to ensure fair and unbiased results. Our RNGs are certified by independent testing agencies.
Is there a limit to winnings?
Some games have maximum win limits or jackpots, which are clearly stated in the game conditions.
Support and Security
How can I contact customer support?
You can reach our support team via email at [email protected].
How secure is my personal information at PandaJack24?
Your data is protected by advanced encryption technology and stored securely. We adhere to industry-standard data protection regulations to ensure your information remains private and secure.
What should I do if I suspect unauthorized access to my account?
Change your password immediately and contact our support team for assistance.
Sponsorships
Partner with PandaJack24
Are
you interested in collaborating with one of the fastest-growing gaming platforms? PandaJack24 is open to sponsorship opportunities with brands and creators who align with our values.
For sponsorship inquiries, please email [email protected] with:
● Your name or organization
● A brief description of the proposed partnership
● Relevant audience demographics and reach
● Budget and timeline
Let's create something great together!
Complaints Policy
Resolving Issues Fairly
At PandaJack24, we value our players and strive to resolve complaints quickly and fairly.
How do I file a complaint?
Contact Customer Support:
Start by contacting us via live chat or email ([email protected]) with your concern.
Formal Complaint Submission:
If the issue is not resolved, submit a formal complaint through your account dashboard.
Resolution Timeline:
We aim to address complaints within 14 business days.