EDITOR MODE

FAQ

 

Account Registration

  • How do I get started?

Click the “Sign Up” button at the top of the homepage, then fill in the required information, including your email address, password, and personal details. Once submitted, you’ll receive a confirmation email to verify your account.

 

  • Can I change my password?

Certainly. Just login in your account, open the submenu on the top right corner and click Settings. From there, you can change/update your password.

 

  • I forgot my password. How can I reset it?

Click the “Forgot Password” link on the login page and follow the instructions. You’ll receive an email with a reset link to set up a new password.

Account Verification

 

  • What documents do I need to provide?

In order to have your account verified, you need to provide the following documents: 

1. Proof of identity: ID card or Driving license (front & back side) or Passport (data page) 

2. Proof of residence: Utility bill or Bank statement that clearly indicates your full name and address, not more than 6 months old. 

 

Kindly note that the provided documents should be either clear photographs or PDF files and clearly show all 4 corners. Documents that are cropped, scanned or edited, will not be accepted.

 

  • How do I provide my documents?

Login in your account and open the submenu on the top right corner of your account. Click on Documents and you may proceed uploading the requested files. Alternatively, you can do the same process by clicking the Verify Identity tab.

 

  • What is Biometric Identification?

A selfie that includes both the individual's face and the provided ID, ensuring clarity, good lighting, and visibility of details.

 

  • Why do you need all this information?

We require this information to comply with legal and regulatory obligations, specifically 'Know Your Customer' (KYC) requirements. These regulations are in place to prevent fraud and money laundering, to protect minors and to maintain a secure and responsible gaming environment.

 

  • What happens if my documents are rejected?

If your documents are rejected, we'll send you an email explaining the reason. Common reasons include: 

Poor image quality: The document may be blurry or illegible.

Expired documents: Your ID or proof of address may be out of date.

Mismatch of information: The details on your documents may not match the information you provided during registration.

Incomplete documents: Parts of the document may be missing. 

 

The email will also include instructions on how to resubmit your documents correctly. Please review the reasons for rejection carefully and ensure your resubmitted documents meet our requirements. If you have any questions, please contact our customer support team.

Deposits/Withdrawals

 

  • What payment methods are available at PandaJack24?

Currently, we accept credit and debit cards for deposits and withdrawals. We are actively working to introduce additional payment methods, including e-wallets and cryptocurrency, to give you more flexibility.

 

  • Are there fees for deposits or withdrawals?

PandaJack24 does not charge any fees for deposits or withdrawals. However, your payment provider may apply transaction or conversion fees, so it’s best to check with them directly.

 

  • What is the minimum deposit amount?

The minimum deposit amount is $10.

 

  • Are the deposit methods secure?

Absolutely, we prioritize security. Each payment method is secure, ensuring a hassle-free and safe transaction process.

 

  • What is the minimum and maximum withdrawal amount?

The minimum withdrawal amount is $20 and the maximum is $90 and limited to one per day.

 

  • How long does it take to process withdrawals?

Withdrawals are processed within 1-5 business days, depending on the chosen payment method and any required verification checks.

 

  • Can I cancel a withdrawal request?

Yes, you can cancel a pending withdrawal by visiting the “Transactions” section in your account, as long as it hasn’t been processed yet.

Bonuses/Promotions

 

  • What are the available bonuses?

PandaJack24 offers multiple bonuses to existing and new users. Please click on the Promotions tab so as to check the current available offers.

 

  • Can I have multiple bonuses active at the same time?

No, only one bonus can be active at a time unless otherwise specified. You’ll need to complete the wagering requirements of your current bonus before activating another.

 

  • What do wagering requirements mean, and how do they affect my bonus?

Wagering requirements indicate how many times you must bet the bonus amount before you can withdraw winnings. For example, if you receive a $100 bonus with a 20x wagering requirement, you’ll need to wager $2,000 before withdrawing any winnings.

 

  • What are the Missions?

Missions are activities or actions that you can perform in your account and by completing them you receive rewards in points. By collecting points, you can redeem them with free spins on specific slots.

 

  • What are Free Spins?

Free spins are complimentary turns that can be used within a particular time period of being credited to your account, unless otherwise stated in the activated offer. After this period expires, your Free Spins will expire. Free spins are available on explicit slots.

 

  • Where can I check my active promotions?

You can always check your active promotions by logging in your account and clicking on your Wallet section.

General Questions

 

  • Are PandaJack24 games fair?

Yes, all games at PandaJack24 use Random Number Generators (RNGs) to ensure fair and unbiased results. Our RNGs are independently audited and certified by third-party regulators.

 

  • Is there a limit to how much I can win?

Some games may have maximum win limits or jackpots, which will be clearly stated in the game’s terms and conditions.

 

  • How secure is my personal information at PandaJack24?

Your data is protected using advanced encryption technology and is stored securely. We comply with industry-standard data protection regulations to ensure your information remains private and secure.

 

  • What should I do if I suspect unauthorized access to my account?

Immediately change your password and contact our support team for assistance.