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GENERAL CONTENT

Customer Support

We’re here to help 24/7

At PandaJack24, our top priority is ensuring a smooth and enjoyable gaming experience for all our players. Whether you have a question, need assistance, or want to provide feedback, our dedicated customer support team is here for you.

Contact Options

Email: Reach us at [email protected] for non-urgent inquiries. We aim to respond within 24 hours.

Betting Rules

Your guide to playing fair and safe.

PandaJack24 provides clear and transparent rules for all our games to ensure fair play and responsible betting.

Casino Betting Rules

General Rules

 

  • Eligibility to play

Players must be at least 18 years old or meet the legal age requirement in their jurisdiction Players are responsible for ensuring online gambling is legal in their region before placing bets Only registered and verified accounts can place bets.

 

  • Fair play policy

Players must use their account only for personal use. Using multiple accounts is prohibited Any attempt to exploit, cheat, or use external software to influence game outcomes is strictly forbidden.

 

  • Currency and payment methods

Bets can only be placed using approved currencies and payment methods available on the platform Placing Bets.

 

  • Bet placement

Bets must be placed within the limits specified for each game. Bets outside these limits will not be accepted. A bet is considered valid only after it is confirmed by the system. Once confirmed, bets cannot be altered or canceled by the player.

 

  • Minimum and maximum bets

Each game has minimum and maximum betting amounts clearly displayed. Players are responsible for adhering to these limits.

 

  • Bet acceptance

The casino reserves the right to refuse any bet, for any reason, without prior notice If a system error occurs during bet placement, the casino reserves the right to void the bet and refund the stake Game-Specific Rules.

 

  • Slot machines

Bets are deducted from the player's balance before each spin. Results are determined by a Random Number Generator (RNG) Bonus spins or free spins have specific wagering conditions that must be met before winnings can be withdrawn.

 

  • Scratchcards

All scratchcard outcomes are determined by a Random Number Generator (RNG) to ensure fairness. Players may only purchase scratchcards using funds from their account balance. Scratchcards are non-refundable once purchased Winnings are credited immediately to the player’s account after a winning card is revealed.

 

  • Crash games

The crash multiplier is determined randomly and cannot be influenced. Bets are locked in at the start of each round and cannot be changed once the round begins. A round ends when the multiplier crashes. If the crash occurs before a player cashes out, the bet is forfeited. All results are RNG-based to ensure fairness and randomness Winnings and Payouts.

 

  • Claiming winnings

Winnings are automatically credited to the player's account after the bet is settled.

 

  • Payout limits

The casino reserves the right to impose daily, weekly, or monthly payout limits. These limits will be clearly stated in the terms and conditions Errors and Disputes.

 

  • System errors

In the event of a technical malfunction or system error, the casino reserves the right to void affected bets and refund the stakes.

 

  • Betting disputes

Any disputes must be reported to the casino's support team within 7 days of the incident. The casino’s decision is final, but players can escalate disputes to relevant regulatory authorities if unresolved.

Fraudulent activity

Collusion, money laundering, or attempts to manipulate game outcomes are prohibited. Accounts engaging in such activities will be suspended or terminated.

Betting syndicates

Participation in betting syndicates (groups placing coordinated bets) is not allowed and may result in account suspension.

Changes to rules

The casino reserves the right to update these betting rules at any time. Changes will be communicated via email or the platform’s announcement section Responsible Gaming Reminder.

 

Please play responsibly. Visit our Responsible Gambling Policy for tools and support.

Complaints Policy

Resolving Issues Fairly.

At PandaJack24, we value our players and strive to resolve complaints quickly and fairly.

How to File a Complaint

Contact customer support - Start by reaching out via email ([email protected]) with your concern.

Formal complaint submission If unresolved, submit a formal complaint through your account dashboard.

Resolution timeline: We aim to address complaints within 14 business days.

If you are not satisfied, you have the option to escalate your complaint to our licensing body by emailing to [email protected].