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Customer Support

We’re Here to Help 24/7
At PandaJack24, our top priority is ensuring a smooth and enjoyable gaming experience for all our players. Whether you have a question, need assistance, or want to provide feedback, our dedicated Customer Support team is here for you.

Contact Options

Reach us at support@pandajack24.com for non-urgent inquiries. We aim to respond within 24 hours.

Help Center

FAQs: Visit our FAQ page for instant answers to common questions.

Betting Rules

Your Guide to Playing Fair and Safe.
PandaJack24 provides clear and transparent rules for all our games to ensure fair play and responsible betting.

Casino Betting Rules

  1. General Rules

    Eligibility to Play
  • Players must be at least 18 years old (or meet the legal age requirement in their jurisdiction);
  • Players are responsible for ensuring online gambling is legal in their region before placing bets;
  • Only registered and verified accounts can place bets.

    Fair Play Policy
  • Players must use their account only for personal use. Using multiple accounts is prohibited;
  • Any attempt to exploit, cheat, or use external software to influence game outcomes is strictly forbidden.

    Currency and Payment Methods
  • Bets can only be placed using approved currencies and payment methods available on the platform.

  1. Placing Bets

    Bet Placement
  • Bets must be placed within the limits specified for each game. Bets outside these limits will not be accepted;
  • A bet is considered valid only after it is confirmed by the system. Once confirmed, bets cannot be altered or canceled by the player.

    Minimum and Maximum Bets
  • Each game has minimum and maximum betting amounts clearly displayed. Players are responsible for adhering to these limits.

    Bet Acceptance
  • The casino reserves the right to refuse any bet, for any reason, without prior notice;
  • If a system error occurs during bet placement, the casino reserves the right to void the bet and refund the stake.
  1. Game-Specific Rules

    Slot Machines
  • Bets are deducted from the player's balance before each spin. Results are determined by a Random Number Generator (RNG);
  • Bonus spins or free spins have specific wagering conditions that must be met before winnings can be withdrawn.

    Scratchcards
  • All scratchcard outcomes are determined by a Random Number Generator (RNG) to ensure fairness;
  • Players may only purchase scratchcards using funds from their account balance;
  • Scratchcards are non-refundable once purchased;
  • Winnings are credited immediately to the player’s account after a winning card is revealed.

    Crash games
  • The crash multiplier is determined randomly and cannot be influenced;
  • Bets are locked in at the start of each round and cannot be changed once the round begins;
  • A round ends when the multiplier crashes If the crash occurs before a player cashes out, the bet is forfeited;
  • All results are RNG-based to ensure fairness and randomness.
  1. Winnings and Payouts

    Claiming Winnings
  • Winnings are automatically credited to the player's account after the bet is settled.

    Payout Limits
  • The casino reserves the right to impose daily, weekly, or monthly payout limits. These limits will be clearly stated in the terms and conditions.
  1. Errors and Disputes

    System Errors
  • In the event of a technical malfunction or system error, the casino reserves the right to void affected bets and refund the stakes.

    Betting Disputes
  • Any disputes must be reported to the casino's support team within 7 days of the incident.
  • The casino’s decision is final, but players can escalate disputes to relevant regulatory authorities if unresolved.
  1. Prohibited Activities

    Fraudulent Activity
  • Collusion, money laundering, or attempts to manipulate game outcomes are prohibited. Accounts engaging in such activities will be suspended or terminated.

    Betting Syndicates
  • Participation in betting syndicates (groups placing coordinated bets) is not allowed and may result in account suspension.

    Changes to Rules
  • The casino reserves the right to update these betting rules at any time. Changes will be communicated via email or the platform’s announcement section.

Responsible Gaming Reminder

Please play responsibly. Visit our Responsible Gambling Policy for tools and support.

FAQs

Get Answers to Your Questions Instantly

Account Management

 

  1. How do I create an account with PandaJack24?
    Click the “Sign Up” button at the top of the homepage, then fill in the required information, including your email address, password, and personal details. Once submitted, you’ll receive a confirmation email to verify your account.

  2. I forgot my password How can I reset it?
    Click the “Forgot Password” link on the login page and follow the instructions. You’ll receive an email with a reset link to set up a new password.

 

Bonuses


3. How do I claim the Welcome Bonus at PandaJack24?
Simply make your first deposit, and the Welcome Bonus will be credited to your account automatically if you meet the eligibility criteria. Be sure to check the bonus terms for minimum deposit and wagering requirements.

  1. Can I have multiple bonuses active at the same time?
    No, only one bonus can be active at a time unless otherwise specified. You’ll need to complete the wagering requirements of your current bonus before activating another.

  2. What do “wagering requirements” mean, and how do they affect my bonus?
    Wagering requirements indicate how many times you must bet the bonus amount before you can withdraw winnings. For example, if you receive a $100 bonus with a 20x wagering requirement, you’ll need to wager $2,000 before withdrawing any winnings.

 

Payments


6. What payment methods are available at PandaJack24?
Currently, we accept credit and debit cards for deposits and withdrawals. We are actively working to introduce additional payment methods, including e-wallets and cryptocurrency, to give you more flexibility.

  1. Are there fees for deposits or withdrawals?
    PandaJack24 does not charge any fees for deposits or withdrawals. However, your payment provider may apply transaction or conversion fees, so it’s best to check with them directly.

  2. How long does it take to process withdrawals?
    Withdrawals are processed within 1-5 business days, depending on the chosen payment method and any required verification checks.

  3. Can I cancel a withdrawal after requesting it?
    Yes, you can cancel a pending withdrawal by visiting the “Transactions” section in your account, as long as it hasn’t been processed yet.

 

Game Rules and Fair Play


10. Are PandaJack24 games fair?
Yes, all games at PandaJack24 use Random Number Generators (RNGs) to ensure fair and unbiased results. Our RNGs are independently audited and certified by third-party regulators.

  1. Is there a limit to how much I can win?
    Some games may have maximum win limits or jackpots, which will be clearly stated in the game’s terms and conditions.

 

Support and Security


12. How can I contact customer support?
You can reach our support team via email at support@pandajack24.com

  1. How secure is my personal information at PandaJack24?
    Your data is protected using advanced encryption technology and is stored securely. We comply with industry-standard data protection regulations to ensure your information remains private and secure.

  2. What should I do if I suspect unauthorized access to my account?
    Immediately change your password and contact our support team for assistance.

Sponsorships

Partner with PandaJack24.
Are you interested in collaborating with one of the fastest-growing gaming platforms? PandaJack24 is open to sponsorship opportunities with brands and creators that align with our values.
For sponsorship inquiries, please email sponsorships@pandajack24.com with:


● Your name or organization;
● A brief description of the proposed partnership;
● Relevant audience demographics and reach;
● Budget and timeline.

Let’s create something amazing together!

Complaints Policy

Resolving Issues Fairly.
At PandaJack24, we value our players and strive to resolve complaints quickly and fairly.
How to File a Complaint:

  1. Contact Customer Support:
    Start by reaching out via live chat or email (support@pandajack24.com) with your concern.

  2. Formal Complaint Submission:
    If unresolved, submit a formal complaint through your account dashboard.

  3. Resolution Timeline:
    We aim to address complaints within 14 business days.